Reference

Open the legal terms for your account

This page explains how we handle legal requests, account records, cookie use, and jurisdiction checks for your account, including any match we make from DANA, OVO, GoPay, or…

Local-law accessDANA, OVO, GoPay, QRISRecord changesMobile or browser
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indoletery88 Open the legal terms for your account
CONTACT ROUTES

Switch to the right contact channel

When you need a legal change, our chat line is the fastest route from 10:00-22:00 WIB, every day. If you want a written trail, email suits copy requests, corrections, and closure steps, while the in-account form keeps your case tied to the same phone or email on file. We answer in English and keep the request thread together so you do not repeat the same details on every reply.

Team online

Live chat

Use chat for access checks, record corrections, or cookie questions between 10:00 and 22:00 WIB. We keep the conversation under your case number and ask for the registered phone or email before we change anything.

Email request

Send a message when you need a copy of stored data, a correction, or a closure request. Include your account email, phone, and any DANA, OVO, GoPay, or QRIS reference that helps us find the right record.

Account form

Open Menu > Account > Legal & Data to submit a written request from mobile or browser. The form is useful when you want one case trail for every follow-up and prefer to avoid repeating details in chat.

RECORD CARE

Browse how we keep records

We keep legal handling narrow: only the data needed for access, contact, and record checks stays in scope.

Data scope

We keep only the account details needed to recognise you, answer a request, and match a transaction reference. That can include your name on file, login trail, and a payment reference from DANA, OVO, GoPay, or QRIS.

Cookie control

Essential cookies keep you signed in and remember language choice. Preference cookies can be cleared from your browser at any time, and the next visit will ask you to confirm the setting again.

Access checks

If you log in from a new device or a new browser session, we may ask for the registered email or phone before letting the request continue. That protects the file from changes made by the wrong person.

Retention window

We retain case logs while the account stays active and for the period needed to settle a complaint or meet local-law duties. After that, the record is removed or de-identified so it no longer points back to you.

Change requests

Open Menu > Account > Legal & Data to ask for a copy, correction, or closure step. If you write by email, include the same phone or email on file so we can match the request quickly.

Contact trail

We keep legal conversations in one case thread across chat and email, so you can return later without starting again. That trail helps us verify what you asked for and when we answered.

Open common legal questions before you join

These questions cover the parts of legal handling that usually matter first: how to ask for a copy, how to change contact details, what we keep, and how local law shapes access. If you want help on your own account, use the same contact path each time so we can find your case without asking you to repeat the basics.

Yes. Use chat, email, or Menu > Account > Legal & Data, then send the registered phone or email so we can match the file. We answer in the same case thread and keep only the details needed.

Send a change request from the account form or email. We may ask you to confirm the old and new details from the registered device or inbox before we update the record.

We keep the request text, the channel you used, and any record reference needed to find the file. If you mention DANA, OVO, GoPay, or QRIS, we store only the line needed for matching.

No. Essential cookies keep the session open, and preference cookies remember language or page settings. They do not change your request rights, and you can clear them in your browser whenever you want.

We keep them while the account is active and for the period needed for disputes, audits, or local-law duties. After that, we remove or de-identify the log so it no longer points to you.

Yes. Chat is fine for a quick match check, while email and the account form work better when you want a written trail. All three paths tie back to the same request record.

No. Access depends on local law and is available only where local law permits. If your region has different rules, we follow those rules first and explain which account path is open to you.

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