Reference

Open the rules for your account

We set the rules for account use, wallet checks, and access to the lobby in one place, so you can read them before you act.

DANAOVOGoPayQRIS
indoletery88 Open the rules for your account
CONTACT ROUTES

Browse contact paths for terms

If you want a clause explained before you open an account, our live chat and email desk handles the page every day from 09:00-23:00 WIB. We keep the same thread on mobile or desktop, so you can continue from Android, iPhone, or a laptop without repeating the whole case. If you are in Bandung, the route is the same as elsewhere in Indonesia, and we answer in clear English.

Team online

Live chat

Use it for clause questions, login problems, and consent changes. We keep it open 09:00-23:00 WIB, and the same chat thread stays available when you switch from Android to desktop.

Email

Send formal questions when you want a written record of a term change or account decision. We read inbox messages every day and reply in the order they arrive.

Contact form

Use the form for access, correction, or closure requests tied to your account. We ask for your registered email so we can verify the request before we act.

DATA CONTROL

Switch through account and data controls

We handle this policy with a simple rule: only the data needed for account checks, wallet logs, and support replies is kept.

Data use

We use account data only to run login, wallet checks, and support replies. If you ask for a correction, we verify the request against your registered email before making changes.

Cookies

Cookies keep your session signed in on mobile or desktop and remember language and page state. If you clear them in Android, iPhone, or your laptop, the next sign-in starts fresh.

Account safety

Use one password for one account, and keep your OTP private. If a login looks unusual, tell us at once so we can pause access and check the last sessions.

Retention

We keep records for account history, dispute handling, and local legal duties. After that period, we remove or archive them under our retention process and keep only what the law requires.

Change requests

To request a correction, update, or closure, contact us from the email tied to your account. We compare the request with our records before any change is made by our team.

Case thread

Questions about this page go to live chat or email. We keep a single case thread so you do not need to repeat the same details on Android, iPhone, or desktop.

See common terms questions

These questions focus on what the terms allow, how we confirm account changes, and what happens when local law affects access. If you use DANA, OVO, GoPay, or QRIS, or if you switch between Android and desktop, the same policy applies until a new version appears on the page. For anything that affects your record, reach us by live chat or email so we can check it against the account.

They cover account opening, login, deposits, withdrawals, support requests, and any change to your record. If local law blocks access from your location, we do not let the process continue.

We update them when our operating process or local legal duty changes. The new version appears on the page, and your continued use follows that version from the date shown there.

Yes, as long as the wallet details match your account and the transfer is allowed where you are. We check the name, amount, and reference before we accept it.

Send the request from your registered email or live chat, and state the exact field you want changed. We verify the request against our records before we update anything.

We keep login history, wallet records, and support messages so we can handle disputes, security checks, and local legal duties. We keep only what we need for those purposes.

Reply in the same chat thread or email our support desk with your case number. We review the account record, the relevant clause, and any proof you send before we answer again.

Yes. You can open it on Android, iPhone, or desktop, and the wording stays the same. If you switch devices, the support thread and account checks stay linked to your registered email.